Privacy Policy

1. Introduction

Welcome to Stillwater Paddle. We value your trust and are fully committed to protecting your personal information. This Privacy Policy outlines how we collect, process, and safeguard your data when you interact with our website, reserve kayak and canoe rentals, or book our guided trips and route services.

2. Information We Collect

In order to provide you with secure and seamless outdoor experiences, we collect the following types of personal information:

• Contact Information: Your full name, email address, and phone number when you make an inquiry or reservation.
• Booking Details: Dates of rental, equipment preferences (kayaks or canoes), chosen routes, and guided trip selections.
• Payment Data: Secure transaction information processed through our payment gateway (we do not store raw credit card numbers on our servers).

3. How We Use Your Information

We solely use the information we collect to facilitate our rental and guiding services. Specifically, your data is used to:

• Process and confirm your equipment reservations and guided trip bookings.
• Communicate important safety information, weather updates, or route adjustments prior to your arrival.
• Respond directly to your customer service inquiries and support requests.
• Comply with our legal and accounting obligations.

4. Information Sharing

We respect your privacy and do not sell, rent, or lease your personal data to third parties. We only share necessary information with trusted service providers—such as secure payment processors and booking management platforms—strictly for the purpose of fulfilling your rental orders. All third-party providers are bound by strict confidentiality and data protection agreements.

5. Data Security

We implement industry-standard organizational and technical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal data at the highest level, no method of transmission over the internet or electronic storage is entirely secure.

6. Your Rights

You have the right to request access to the personal data we hold about you. Furthermore, you may request corrections to any inaccurate information or ask for the deletion of your data, provided it is no longer required for active bookings or statutory record-keeping obligations. To exercise these rights, please contact us using the details below.